Two-thirds of us have jumped on social media to complain about bad customer service.
Today BNR asks expert Chris Smoje, just how do you give good customer service on social media?
On My Desk
- Chris recommended Blinkist
- Nic mentioned the 2018 Edelman Trust Barometer
- Sarah recommended an article from Buffer Social on the new Facebook algorithm
- James suggested a book by Allan and Barbara Pease, The Answer.
Links you might need
- If you want to enter the competition to win a copy of Contently’s book The Storytelling Edge, pop along to this page to register.
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